Refund Policy

Due to the charitable and service-based nature of our offerings (such as Quran gifts, wheelchairs, food distribution, water distribution, and religious rites like Damm / Qurbani or Umrah Badal), all completed donations and fulfilled orders are final and non-refundable.
 

Once funds are processed and allocated toward procuring items or performing local distribution in Makkah and Madinah, we are unable to reverse or refund the payment.

• Before Processing / Fulfillment: You may request to cancel or modify your order within 12 hours of placing it, provided that the physical distribution or arrangement of the service has not already commenced.
   

• After Processing / Fulfillment: Once our team in Makkah or Madinah has procured the items, scheduled the distribution, or initiated the service, no cancellations or modifications can be accepted.
  
  To request an immediate cancellation or change, please contact us right away at info@harmangift.org with your order number and details.

Refunds or re-fulfillments may be granted at our discretion under the following limited circumstances:
 

• Duplicate Charges: If your account was charged multiple times for a single order due to a technical error, we will issue a full refund for the duplicate transaction(s).
   

• Unfulfilled Orders: If we are unable to execute or fulfill your order due to unforeseen circumstances, regulatory constraints, or local access restrictions in the Haramain, we will issue a full refund or offer to reallocate your funds to an equivalent service of your choice.
   

• Incorrect Service Execution: If a specific service requested (e.g., Umrah Badal or specific dedicated distribution) could not be executed as specified, we will work with you to re-execute the service or issue a full refund.

• Method of Refund: Approved refunds will be issued back to the original method of payment (credit card, debit card, or electronic transfer) used during checkout.
   

• Processing Time: Once approved, refunds typically take 5 to 10 business days to appear on your statement, depending on your financial institution or card issuer.

• If you believe an error has occurred with your order or have questions regarding this policy, please reach out to our support team:
   

• Website: harmangift.org
   

• Email: info@harmangift.org